Return & Refund Policy

Gold Turtle Lina

At Gold Turtle Lina, we want you to be happy with every purchase. If you are not completely satisfied with your order, please review our return and refund guidelines below.

Return Eligibility

We accept return requests within 14 calendar days of the delivery date.

To qualify for a return, items must meet the following conditions:

• Items must be unworn, unused, and unwashed.

• Items must be in their original condition, free from damage, stains, odors, or signs of wear.

• Original tags and packaging must be included, where applicable.

• Proof of purchase or a valid order number must be provided.

Gold Turtle Lina reserves the right to decline returns that do not meet these requirements, to the extent permitted by applicable law.

How to Request a Return

To initiate a return, please contact our customer support team at:

shop.goldturtlelina@gmail.com

Include your order number and the reason for your return.

Once your request has been reviewed, we will provide return instructions and the appropriate warehouse return address.

Please do not send any items back without first contacting us to confirm the correct return address.

Return Shipping

Customers are responsible for all return shipping costs unless otherwise required by applicable law.

We strongly recommend using a trackable shipping service to ensure safe delivery.

Once your return has been shipped, please email us the tracking number.

Gold Turtle Lina is not responsible for return packages lost or damaged during transit, except where required by law.

Refund Processing

Refunds are processed once all of the following conditions have been met:

1. The returned item has been shipped and a valid tracking number has been provided.

2. The returned package has been received at our designated warehouse.

3. The item has been inspected and confirmed to meet our return eligibility requirements.

Once your return is approved, your refund will be issued to the original payment method within 10 business days, unless a shorter period is required by applicable law.

Please note that additional processing time may be required by your bank or payment provider.

Original shipping charges are non-refundable unless otherwise required by law.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Our team will review your request and provide an appropriate resolution in accordance with applicable consumer protection laws.

Contact Us

For questions regarding returns or refunds, please contact:

Gold Turtle Lina

Email: shop.goldturtlelina@gmail.com

Nothing in this policy limits or excludes any statutory consumer rights that cannot legally be waived.

Digital Products & Downloads

All sales of digital products, including digital artwork, illustrations, downloadable files, and other electronic content, are considered final.

Once a digital product has been delivered, made available for download, or access has been provided, purchases are non-refundable, non-exchangeable, and cannot be canceled, except where required by applicable law.

Due to the electronic nature of digital products, they cannot be physically returned.

If you experience technical difficulties accessing or downloading your purchased files, please contact our customer support team for assistance.